Welcome to Wild Wing Honey.
These Terms and Conditions set out the rules and regulations for the use of the Wild Wing Honey website and the purchase of any products from us. By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions.
1. Information About Us
Wild Wing Honey (“we”, “us”, “our”) operates the website [insert website URL].
- Business Address: [Insert Trading / Business Address, UK]
- Email Contact: [Insert Contact Email]
- Telephone: [Insert Contact Phone Number]
2. Eligibility & Usage
2.1. By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
2.2. You agree not to use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction.
3. Products & Product Warnings
3.1. Natural Variations: Honey is a natural product. Variations in color, texture, flavor, and natural crystallization are normal and expected across different batches and seasons.
3.2. Infant Health Warning:Honey should not be given to infants under 12 months of age. By purchasing from Wild Wing Honey, you acknowledge reading and understanding this warning.
3.3. Allergies: While pure honey is a single-ingredient product, pollen and trace natural elements are present. If you have severe allergies to bee products, stings, or pollen, please exercise caution or consult a healthcare professional before consumption.
4. Orders & Contracts
4.1. All orders placed via our website are subject to acceptance and availability.
4.2. After placing an order, you will receive an automated email acknowledging receipt. This does not mean your order has been accepted.
4.3. A binding contract between us is formed only when we dispatch the goods to you and send you a dispatch confirmation email.
5. Pricing and Payment
5.1. All prices displayed on our website are in Pounds Sterling (£ GBP) and include VAT where applicable. Delivery charges are calculated and displayed separately at checkout.
5.2. We make every effort to ensure prices are accurate, but errors may occur. If we discover a pricing error on an item you ordered, we will inform you as soon as possible and give you the option to reconfirm at the correct price or cancel.
5.3. Payment must be made in full at the time of placing your order using our approved payment gateways.
6. Delivery
6.1. We deliver to addresses within the United Kingdom.
6.2. Estimated delivery times are provided for guidance only. We are not liable for delays caused by third-party delivery services, adverse weather, or postal disruptions.
6.3. Risk in the products passes to you upon delivery to the specified address. Title passes once full payment is received.
7. Cancellation Rights & Returns (UK Consumer Rights)
7.1. Right to Cancel: Under the Consumer Contracts Regulations 2013, you have the right to cancel your contract within 14 days of receiving your goods without giving a reason.
7.2. Hygiene & Sealed Goods Exception: For food safety and hygiene reasons, we can only accept returns of honey jars or food products if the original tamper-evident seal is unbroken and undamaged.
7.3. How to Cancel: To exercise your right to cancel, notify us in writing at wildwinghoney@gmail.com with your order number.
7.4. Return Shipping: Unless the item is faulty or incorrectly sent, you are responsible for paying return postage costs.
7.5. Refunds: Approved refunds will be issued within 14 days of us receiving the returned goods using the original payment method.
8. Faulty or Damaged Goods
8.1. We take great care in packaging glass jars securely. If your order arrives damaged, broken, or incorrect, please notify us within 48 hours of delivery with photographic evidence of the packaging and product.
8.2. In accordance with the Consumer Rights Act 2015, if a product is faulty or not as described, you are entitled to a replacement or full refund including delivery charges.
9. Limitation of Liability
9.1. Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
9.2. To the fullest extent permitted by law, Wildwing Honey is not liable for indirect, incidental, or consequential loss arising from the use of our site or products.
10. Intellectual Property
10.1. All text, graphics, logos, images, and content on this website are the property of Wild Wing Honey and protected by UK intellectual property laws. You may not reproduce, distribute, or adapt any content without prior written permission.
11. Privacy & Data Protection
11.1. We handle your personal data in accordance with the UK GDPR and the Data Protection Act 2018. For details on how we collect and use your data, please refer to our Privacy Policy.
12. Governing Law
12.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales (or Scotland/Northern Ireland if you reside there).
Would you like to tailor any specific sections, such as adding international shipping terms, subscription model rules, or bespoke wholesale provisions?